The Kansas Fidlar eByte: September 2017
Fidlar Technologies is proud to offer a dedicated Support Team to assist with any question or requests made by our County Partners in Kansas. In the month of August, 90% of all support calls were answered by a live person, ready to assist the user with a resolution. We pride ourselves with our knowledge, experience and understanding of the land recording industry.
The Support Team is accessible through a variety of convenient communication channels for our partners via phone, email or online chat. Fidlar not only provides technical assistance to County Partners, but we also take support calls from professionals searching in the private sector, Property Fraud Alert subscribers and Official Records Online customers. We share the same belief as you do with your constituents in the importance of protecting and managing the Official Public Record and hope that these values show through in all that we do for your office.
“We have been a partner with Fidlar since 2006. Every time we have an issue with our software we know that we can count on the Support Team. Even if we don’t speak with someone when we call, we leave a message. Within a few minutes, we’ll get a call back and usually we are told that our problem has been resolved! They always make you feel like a friend when you call, that means a lot!!” – Katie Forck, Miami County Register of Deeds