The Ohio Fidlar eByte: February 2016
We are pleased to inform you that the Medina Recorder’s Office recently experienced strong value from Fidlar’s Technical Support staff. A malfunction caused a major server crash within the Medina County Recorder’s Office, requiring immediate attention. A timely evaluation was performed by a member of the Fidlar Technical Support staff to identify the issue and the necessary steps were taken to properly rectify the situation as quickly as possible. As with all Fidlar Support situations, progression was communicated to keep Medina County informed until the situation was successfully resolved. This is just one of many examples of how Fidlar’s Support has worked with a county partner to ensure their office is back up and running properly.
“I was so incredibly pleased by the speed of which I had response from Fidlar’s Technical Support Specialists. We were having a major issue with a server crash here in the office. I was able to be in direct communication with a Specialist, practically at all times of the day. I was assisted with the problem in the most ideal way I could imagine. My issue was taken with the upmost seriousness and it was resolved with precision. That type of commitment guarantees my partnership with Fidlar will persist during my time in office.” – Colleen Swedyk, Medina County Recorder