The Indiana Fidlar eByte – September 2018
St. Joseph County Clerk Utilizes Official Records Online Service
- ORO securely offers certified copies online
- Increases service to the constituent
- ORO authenticates each requestor’s identity
- Implementation without cost to the office
When your office receives requests by phone for certified copies of marriage and divorce records, how often are they needed in a short amount of time?
Fidlar’s Official Records Online (ORO) service allows your constituents to easily obtain certified copies of marriage and divorce records from the Clerk’s Office. Counties that currently offer the service are providing a major convenience to their public who appreciate the value of being able to purchase their certified records online. With OfficialRecordsOnline.com, requestors are able to purchase certified copies of marriage and divorce records conveniently via credit card transaction using a computer, phone or tablet.
ORO enables the Clerk’s Office to provide certified copies in a manner the public has come to expect. The website is user-friendly and designed to be easy to use for anyone, regardless of their online experience level.
Regardless of who your land records provider may be, any county can easily offer the Official Records Online service without start-up cost and requires no annual fees. Offering ORO in your office does not mean that other services or methods to obtain these records need to be removed – it only expands the services delivered to the public.
“I am pleased St. Joseph County will be the first in Indiana to offer customers the use of Fidlar’s Official Records Online. Through ORO, we’ll be able to provide a secure way for individuals to request certified copies of marriage and divorce records through the office from inside or outside of the county. The service will enhance the processing of document requests received in the Clerk’s Office. It is a simple process for the requestor, which they will appreciate.” – Terri Rethlake, St. Joseph County Clerk
