The Missouri Fidlar eByte – May 2018
Complete Technical Support for the Complete AVID Solution
- 94% Support Calls of April answered live
- 3 TIER tech support for Recorder’s Office
- ZERO outsources used in AVID Solution Delivery
- iNSPECT Advances Recording Accuracy
Fidlar Technologies is proud to offer a dedicated Support Team to assist with any question or requests made by our County Partners. In the month of April, 94% of all support calls were answered by a live specialist, ready to assist the user with a resolution. We pride ourselves with our knowledge, experience and understanding of the land recording industry.
Fidlar Support is arranged into a 3 tier operation. Tier 1 consists of seven support specialists that provide assistance via phone call, email communication, and online chat. Tier 2 consists of four technical specialists that provide advanced technical support. Tier 3 consist of nine developers that provide the highest level of technical support. You can have peace-of-mind knowing that our specialists are experienced and have the unique ability to help with any Fidlar related issue.
At Fidlar, each Support Tier works alongside one another in the same facility – which allows all aspects of the AVID solution to be maintained internally. If a high-level technical issue arose in your office, the Support team are able to communicate with our in-house Development team, assuring a sound and complete resolution to your office.
With the AVID solution in place, your office will also be able to implement iNSPECT, the assisted indexing feature. When used in processing, iNSPECT greatly increases recording accuracy while decreasing the chances of typographical error. Features such as iNSPECT, along with other major components of AVID are integrated within a singular system to maximize the recording abilities for the Recorder of Deeds Office.
“My calls to the Fidlar Support team are few but on occasion it is necessary. The assistance, and occasional comic relief, they provide is awesome! The support specialists are extremely knowledgeable and always have us up and running again with minimal down time. We truly appreciate their knowledge, training, understanding and patience.” – Georgia Esser, Cooper Recorder of Deeds