The Kansas Fidlar eByte – August 2018
Complete Technical Support for the Complete AVID Solution
- Specialized support for the ROD Office
- Accessible tech support via phone, email and chat
- Fidlar supports remote users & outreach services
Fidlar Technologies is proud to offer a dedicated Support Team to assist with any question or requests made by our Kansas County Partners. The Fidlar Support Team is knowledgeable, experienced and understanding of the land recording industry; each individual member is ready to assist the user with a resolution.
We remain dedicated as a software partner and provider exclusive to land recording offices. For this reason, our goal is to provide assistance that is superior and directed towards meeting the expectations and achieving important goals of our partners. Support is established from the start of an office’s transition to our AVID land records management system and remains constant throughout our partnership with our experienced support staff.
We feel that greater accessibility to technical support is key to assisting our County Partners meet their goals. The Fidlar Support Team is made available through a variety of convenient communication channels: phone call, email or online chat. The specialist team is on-site, providing the ability to assist in real-time during operating hours. We understand that greater accessibility means faster response to the needs of our County Partners.
Fidlar not only provides technical assistance to County Partners, but we also take support calls from professionals searching with Laredo/Tapestry in the private sector, Property Fraud Alert subscribers and Official Records Online customers. We share the same belief as you do with your constituents in the importance of protecting and managing the Official Public Record and hope that these values show through in all that we do for your office.
“We’ve had great experiences working with Fidlar Support – their response is always quick and so is the follow through. The team is easy to contact and always pleasant to deal with. Talking a problem through with a live support person is very beneficial and it helps to keep us running smoothly when something comes up. We are big fans of theirs.” – Stacy R. Driscoll, Leavenworth County Register of Deeds