The Indiana Fidlar eByte – August 2018
Complete Technical Support for the Complete AVID Solution
- 3 TIER tech support for Recorder’s Office
- ZERO outsources used in AVID Solution Delivery
- iNSPECT Advances Recording Accuracy
Fidlar Technologies is proud to offer a dedicated Support Team to assist with any question or requests made by our County Partners. The Fidlar Support Team is knowledgeable, experienced and understanding of the land recording industry; each individual member is ready to assist the user with a resolution.
Fidlar Support is arranged into a 3 tier operation. Tier 1 consists of seven support specialists that provide assistance via phone call, email communication, and online chat. Tier 2 consists of four technical specialists that provide advanced technical support. Tier 3 consist of nine developers that provide the highest level of technical support. You can have peace-of-mind knowing that our specialists are experienced and have the unique ability to help with any Fidlar related issue.
At Fidlar, each Support Tier works alongside one another in the same facility – which allows all aspects of the AVID solution to be maintained internally. If a high-level technical issue arose in your office, the Support team are able to communicate with our in-house Development team, assuring a sound and complete resolution to your office.
With the AVID solution in place, your office will also be able to implement iNSPECT, the assisted indexing feature. When used in processing, iNSPECT greatly increases recording accuracy while decreasing the chances of typographical error. Features such as iNSPECT along with other major components of AVID are integrated within a singular system to maximize the recording abilities for the Recorder’s Office.
“My confidence with the Fidlar Support team has always proved worthy. Recently, an issue came up in the office and we reached out for their help. After sharing what the issue was, they worked quickly to solve it. It is apparent that Fidlar’s employees work very well as a team – which makes me happy that we’ve got them in our corner whenever we need them. Working with Fidlar is like working with extended family.” – April Whetstone, Whitley County Recorder
“Anytime we call for support from Fidlar, they resolve the issue very quickly. It is so great having a call center available to help us through any problem we may have. The Fidlar Support team are experienced and knowledgeable of the Recorder’s Office which really helps with the solving any problems we encounter. They truly care about helping.” – Shannon Withers, Tippecanoe County Recorder